The client approached us to take over an ongoing e-commerce project built on a headless, modular architecture.
For backend product and order management
For frontend and landing pages
For whole content management
Despite over 2,500 development hours already invested by a previous agency, the system was far from ready for everyday business operations. The platform suffered from failed transactions, broken product data, malfunctioning integrations, and lacked even basic deployment and documentation processes.
With customers impacted and business at risk, the client needed immediate technical stabilization, fast. They needed a partner who could stabilize the system, restore control over environments, and give the platform a reliable foundation for future growth.
When we stepped in, the situation was urgent.
The previous agency put in over 2,500 development hours a year, and yet the store was struggling with serious issues.
.
Product feeds, vouchers, shipping methods
500 errors on Product Pages
For every product variants
Missing configuration files, no working local or staging environment
In forms - every field validated incorrectly
Between PCMarket ERP and Medusa database
For production changes
*Server-Side Rendering on the frontend
Was broken with multiple uploads
The frontend and backend were misaligned, the infrastructure was chaotic, and basic maintenance tasks were risky.
The store was barely holding together, with bugs affecting real customer experiences.
We approached the project systematically, treating it as a full rescue operation.
First – takeover and stabilization
Within the first 50 hours, our development and DevOps team:
All of this was done without any initial project documentation, no .env files, no README, and no working staging setup – purely based on code inspection and recovery best practices.
This allowed us to stabilize the most urgent issues without putting the live store at risk.
We used a Kanban project management approach, with weekly updates and close collaboration with the NFC Wear team to ensure fast delivery and clear communication.
Spent by the previous agency (before takeover)
for full project takeover and first fixes
Spent to stabilize the platform
Tasks completed during rescue and optimization
Products synchronized from external ERP (PCMarket)
After a few months of intensive work, the project landscape changed completely:
ready for ongoing operations
synchronized with production
making deployments faster and safer
affecting customer experience and revenue
enabling easier maintenance and future development
Most importantly, the client now has full control over their platform, with significantly reduced operational risk compared to the chaotic state we inherited.
Comment from the expert:
In the same amount of time (~300 hours), the client could have replatformed entirely to a clean Shopware 6 setup, with a fully working store and significantly more modern features. However, stabilizing the current system was necessary first due to operational risks.
We deliver results where others fail.
If you’re looking for a partner who can stabilize, optimize,
and grow your system – let’s discuss your needs.
