Mastering GLPI’s power – Your FAQs answered (part 2)

Welcome back to the second part of our GLPI journey! If you missed part one, you can find it here: GLPI FAQ part 1. 
In this article, we’ll continue answering your GLPI FAQs to deepen your understanding of implementation support, differences between local and cloud solutions, how it handles privacy, security, and more.
Let’s dive in and explore how GLPI can elevate your organization’s service management to new heights.

How can GLPI provide support during the implementation process?

GLPI offers support during implementation in several ways, including configuration for specific business needs, training, and assistance with initial setup. You can choose the level of support that suits your organization’s requirements.

What are the differences between local and cloud solutions for GLPI, and how do they impact updates and infrastructure?

GLPI can be deployed either locally or in the cloud. Local solutions provide more control over updates but require internal management. Cloud solutions simplify infrastructure management but may involve relying on the service provider for updates. The choice depends on your organization’s specific needs and preferences.

How do I maintain an already implemented GLPI solution?

Maintaining an implemented GLPI solution involves ongoing support, updates, and development to address changing requirements. Regularly updating GLPI and its plugins, as well as addressing any issues or changes in your organization, are key aspects of maintenance.

How does GLPI handle privacy and security requirements?

GLPI complies with privacy and security requirements by following data protection laws, encryption of electronically transported data, and maintaining a universally designed user portal. It ensures that all information is securely handled.

Can I integrate GLPI with Azure AD for Single Sign-On (SSO) and user management?

Yes, GLPI can integrate with Azure AD for Single Sign-On (SSO) and retrieve user information, access details, and other relevant fields from it. This integration streamlines user management and access control.

Is there a user portal for end users to report incidents and request equipment?

GLPI provides a user portal where end users can report incidents and request equipment through customizable forms. You can adapt these forms to your organization’s specific needs.

Can I export data to and from the system using Excel with CSV format?

Yes, GLPI supports data export and import using Excel with CSV format, making it easy to manage and migrate data in and out of the system.

Does GLPI offer a CMDB for equipment, and can it be imported from Microsoft Configuration Manager or Intune?

GLPI includes a Configuration Management Database (CMDB) for equipment. It supports integration with Microsoft Configuration Manager and Intune for importing data related to equipment.

Congratulations on completing the GLPI FAQs journey! You’ve gained valuable insights into GLPI’s implementation, maintenance, and integration capabilities. Keep exploring the possibilities of GLPI, and stay tuned for more tips and tricks to enhance your service management experience. Happy GLPI mastering!